Update on this – Shopo team is looking into it and Krithika did promise prompt action. 🙂 Lets just hope Emreen gets her gift soon. I’m really sorry for this Emreen. I will really try and make it up to you somehow..
I had promised Emreen that I would paint something for her .. but since I really could not get to it, I thought why not send her a special gift for Christmas. Since Shopo was the rage and they really have awesome products, I booked this Red & Yellow Jewelery box for her on 13th Dec Night..
Since they made claims of a 12 day delivery or else your money back offer.. I was assured that she would get it in time for Christmas and went ahead and booked it with a note saying that it was a gift for Christmas.
I was more than happy when I received their email
Order Summary Red & Yellow Wooden Twin Chest Jewellery Box Rs. xxx = Rs. xxx
Your order will reach you within 5-7 days.
5-7 days was reasonable, I thought.
On 23rd [ day 9 after booking] when I checked with Emreen, the box had still not reached her.. We thought we’ll check till 25th and it was still not there. I sent them a mail on 27th asking if it was dispatched and if it could be tracked.. I got an email the same night that they would get back to me immediately.. No replies after that. and no sign of the delivery also. On 3rd Jan I got a call from Shopo Chennai that It was lying in their office and they had tried to deliver it twice after the new year [ When I had informed them that Emreen would be at her mom’s] … I got confirmations that they would deliver within 2 days and would sync up with her directly as I had provided Emreen’s mobile number in the booking addr. Its 12th Jan today .. 30 days since I last booked it. No signs of the package and the service of Shopo team is really pathetic. I don’t get replies from them and neither phone calls.. I feel really bad blogging about this as I know Shopo is a great concept and this could have been handled by them in a much much better way. The service from Flipkart is an example they should strive for.
Firstly, it was a GIFT.. secondly, they promised a 12 day delivery or money back guarantee, and thirdly, Its still not reached!! .. Shopo team if you are listening,I think you should be really sorry for the service you provide.